Privacy Policy

Introduction

gammaluxora Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us in any way. We are the data controller for the personal data we collect and process.

Data Collection

The data we collect depends on how you interact with our services. We collect personal information that you provide directly to us, information we obtain automatically when you use our website and services, and information from third-party sources where permitted by law.

When you contact us through our website, request information about our services, or engage with our student retention analytics platform, we may collect the following types of personal data:

• Contact information including your name, email address, phone number, and institutional affiliation
• Professional information such as your job title, department, and role within your educational institution
• Communication preferences and marketing consent status
• Technical information including IP address, browser type, device information, and website usage data
• Student data processed through our analytics platform (when you are a client)

How We Use Your Information

We use the personal data we collect for legitimate business purposes, including how we use your information to provide our student retention analytics services, improve our platform, and communicate with you about our offerings.

Specifically, we use your personal data to:

• Provide and maintain our student retention analytics services
• Respond to your enquiries and provide customer support
• Process service requests and manage our business relationship with your institution
• Send you information about our services, updates, and educational resources (with your consent)
• Improve our website, services, and user experience through analytics
• Comply with legal obligations and protect our legitimate business interests
• Detect, prevent, and address technical issues or fraudulent activity

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses different types of cookies including necessary cookies for basic functionality, analytics cookies to understand how visitors interact with our site, functional cookies to remember your preferences, and marketing cookies for advertising purposes. For detailed information about the specific cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your personal data in the following limited circumstances:

• With service providers who assist us in operating our business and providing our services
• When required by law, legal process, or government request
• To protect our rights, property, or safety, or that of our users or others
• In connection with a business transfer, merger, or acquisition
• With your explicit consent or at your direction

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for which it was collected.

Generally, we retain contact information and communication records for the duration of our business relationship and for a reasonable period thereafter. Website analytics data is typically retained for 26 months, whilst marketing data is retained until you withdraw consent or we determine it is no longer needed for business purposes.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights regarding your personal data. These rights include the right to access, rectify, erase, restrict processing, object to processing, and data portability.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data in certain circumstances
• Object to or restrict processing of your personal data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, secure data transmission protocols, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. Whilst we strive to protect your personal data, we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries other than your own. When we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your personal data in accordance with GDPR requirements.

Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to our privacy team. We are committed to addressing your concerns promptly and in accordance with applicable data protection laws.

You can contact us at:

• Email: privacy@gammaluxora.pro
• Phone: +353 16730549
• Address: gammaluxora Ltd, Capel Street 149, Dublin, D19 6452, Leinster, Ireland

For data protection complaints, you may also contact the Irish Data Protection Commission or your local supervisory authority.